Terms and Conditions

The following Terms and Conditions apply to all premium WordPress plugins sold by WPAnchorBay. Separate terms apply to any additional services we may offer, such as web development or affiliate programs.

Company Information

WPAnchorBay is a WordPress plugin development company dedicated to providing innovative solutions for the WordPress community.

Contact Email: support@wpanchorbay.com
Website: wpanchorbay.com

Use of Trademarks

WPAnchorBay is an independent plugin company. We are not officially endorsed by or affiliated with WordPress, the WordPress Foundation, Automattic, WooCommerce, or any related entities.

WordPress®, WooCommerce®, and related trademarks are registered trademarks of their respective owners. WPAnchorBay makes no claim to these trademarks and acknowledges they remain the property of their respective owners. Our plugins are designed to work with WordPress and/or WooCommerce but are developed and supported independently.

Plugin Licensing

Purchasing a plugin from WPAnchorBay grants you a non-exclusive, limited license to use the plugin in accordance with these Terms and Conditions.

Software License

All WPAnchorBay plugins are licensed under the GNU General Public License v3.0 or later.

Plugin License Key

In addition to the software license, you will receive a non-transferable plugin license key.

  • Annual Licenses: Valid for 1 year from the purchase date. They must be renewed annually to remain active. We will contact you before expiry with renewal instructions.
  • Free Trial Licenses: Valid for 14 days at no cost. If payment is made after the trial, it converts to an annual license, valid for 1 year from the trial’s end.
  • Lifetime Licenses: Valid indefinitely, with no need for renewal.

A valid, active license key is required to access plugin updates and support. License keys may not be shared, sold, or given away. Transfers to a new owner require contacting us at support@wpanchorbay.com. We reserve the right to revoke license keys not used in accordance with these Terms.

Annual Subscription

Purchasing a plugin on an annual plan (including free trials) creates an automatic subscription using your chosen payment method. If active, the subscription renews the license key annually for uninterrupted access to updates and support. You will be billed automatically using the original payment method.

You can cancel your subscription at any time via:

  • Your payment provider (e.g., PayPal account settings).
  • Your WPAnchorBay account.
  • Contacting us at support@wpanchorbay.com.

For annual licenses, if you cancel before expiry, you retain access to updates and support until the end of the 1-year period. Post-expiry, you can continue using the plugin but will not receive updates or support, and compatibility with future WordPress or third-party plugin versions is not guaranteed. You may repurchase the plugin to resume access.

For free trials, if you cancel before the trial ends, you can use the plugin and receive updates/support until the trial period expires, after which the plugin will stop functioning. To reactivate, purchase a paid plan to receive a new license key.

Lifetime License

Lifetime licenses remain valid indefinitely, with no expiration or renewal required. You will have access to all future plugin updates and support for as long as the plugin is owned by WPAnchorBay.

Plugin Bundles

Some WPAnchorBay plugins are available individually or as part of a bundle (e.g., 2-plugin bundles). When purchasing a bundle, you receive:

  • Separate license keys for each plugin.
  • Full installable files for each plugin.
  • Access to complete instructions and documentation.

If a bundle purchase is refunded, license keys for all included plugins will be revoked. If a license expires, all bundle license keys expire together.

Plugin Delivery

Upon successful payment, plugin files and license keys are accessible from the order confirmation page and sent via email. You can also access them from your WPAnchorBay account as long as your license key remains valid. If a license expires, is revoked, or is refunded, download access will be discontinued until renewed.

Automatic Plugin Updates

Automatic updates are available through the WordPress dashboard for as long as you have a valid, active license key. You can also download the latest plugin version from your account page. Older versions are available upon request by contacting support@wpanchorbay.com.

Warranty

Our plugins are guaranteed to function correctly on a fresh WordPress installation with a default theme. We do not guarantee compatibility with third-party plugins, themes, browsers, or hosting providers. If compatibility issues arise, we will provide support per our support policy (below).

Plugins are provided “as is” without warranty of any kind, expressed or implied (per GPL v3). WPAnchorBay is not liable for damages resulting from the use or inability to use our plugins, including but not limited to direct, indirect, special, incidental, or consequential damages or data loss.

Plugin Support

Support is available for as long as you have a valid license key.

Scope

Support includes:

  • Assistance with issues specific to the purchased plugin.
  • Issues related to using WPAnchorBay plugins with officially integrated third-party plugins.
  • Minor CSS tweaks to address styling issues with your theme or officially integrated plugins.
  • Guidance on using our plugins creatively (without customization) to meet business goals, including combining with third-party plugins.
  • Advice on optimizing plugin usage.
  • Support for up to two people per license key, regardless of the number of sites.

Support does not include:

  • Deactivating themes/plugins to diagnose conflicts (we will guide you on how to do this).
  • CSS changes to enhance appearance (beyond fixing incorrect display).
  • Complex/time-consuming CSS fixes for themes or integrated plugins.
  • Resolving functionality conflicts (e.g., JavaScript errors) with themes or non-integrated plugins.
  • Customizing plugins beyond their intended use.
  • Support for outdated versions of WordPress, WooCommerce, or our plugins (we test compatibility down to versions listed on plugin sales pages; issues with older versions may require updating).
  • Supporting more than two people per license key (additional licenses are required).

While we strive to provide excellent support, we do not guarantee resolution of all queries to your complete satisfaction or within a specific timeframe. If an issue arises within 30 days of purchase and cannot be resolved, you are entitled to a full refund under our 30-day money-back guarantee.

Third-Party Plugins

We guarantee compatibility only with:

  • WooCommerce (for WooCommerce-related plugins).
  • Themes and plugins listed in the “Official Integrations” section of our compatibility pages (if applicable).
  • For other listed themes/plugins, we test for compatibility but do not guarantee it unless the third-party provider confirms support.

Timescales

Support requests are handled during our official support hours: 4 AM–5 PM UTC, Monday to Friday, excluding holidays. Response times depend on license type:

  • Priority Support (Business or Agency licenses): Responses within 4 hours for new requests, 24 hours for follow-ups, via a priority support form (provided via email upon purchase).
  • Standard Support (Starter licenses): Responses within 1 working day for new requests, 2 working days for follow-ups.

We aim to acknowledge and address requests promptly but do not guarantee resolution within these timeframes.

Price Changes

WPAnchorBay reserves the right to modify, change, cancel, or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent.

If you have an active subscription, the plugin will renew at the original purchase price, regardless of price changes for new customers. If you cancel your subscription, you must renew at the current purchase price.

Ownership

All plugins sold on this website are the property of WPAnchorBay. You may not claim intellectual or exclusive ownership rights to any of our plugins.

Website & Plugin Content

All content on this website and within the plugins, including images, videos, documentation, and other information, is the property of WPAnchorBay. It may not be redistributed without permission.

Affiliates wishing to promote our plugins must contact us at support@wpanchorbay.com for permission before reusing any website or plugin content.

Refunds

We stand by our products but recognize they may not work perfectly on every website or meet all needs. If you change your mind, we offer a full refund within 30 days of the initial purchase date.

We recommend contacting us at support@wpanchorbay.com before requesting a refund if you encounter issues or have questions about features. We can often resolve problems, but you retain the right to a full refund within 30 days.

For annual renewal payments, refunds will incur a 15% admin fee to cover processing and unrecoverable payment fees. To avoid this, cancel your subscription before the renewal date. We will email you 2 weeks prior with cancellation instructions.

No refunds will be issued after 30 days from the purchase or renewal date.

Storage of Personal Information

When you purchase a plugin, we store:

  • Name
  • Email address
  • Billing address
  • VAT number (if applicable)
  • IP address (for tax compliance, e.g., EU VAT)

You may request deletion of this information at any time by contacting privacy@wpanchorbay.com.

We do not store payment information. Payments are processed securely via PayPal or Stripe. See their privacy policies: PayPal, Stripe.

Email Communication

In addition to purchase-related emails, WPAnchorBay may send occasional emails about plugins you’ve purchased, such as notifications of new features. You can opt out of these emails at any time without penalty, though you may miss important plugin updates.

We will never sell or share your email address with third-party vendors.

License Agreement

By purchasing a plugin from WPAnchorBay, you confirm that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is deemed unenforceable or invalid, all remaining clauses remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time without prior notice. Visit this page to view the current version.